Nick Jr. Features

Nick Jr. Arcade FAQs

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What is the Nick Jr. Arcade? Who is Trymedia Systems and what is the Trymedia ActiveMARK technology?
Will I be shipped a CD-ROM? Can I still play games for free on NickJr.com?
How do I quit the game when playing? If I reformat my hard drive, will I be able to reinstall the software? How many times will I be able to do this?
How do I reinstall the software? What is a license and why do I need it?
How can I renew my license? I reformatted my hard drive and I didn't save my license on a disk. What should I do?
I've already purchased the game. Can I install it on a different computer? I'm having problems renewing my license. It says, "We could not find any record of your purchase." What should I do?
I lost my "Proof of Purchase." What should I do? I purchased the software, and it worked perfectly. Then I upgraded my computer, and suddenly the software went back to trial mode. What happened?
Can I buy the software without a credit card? Does the game purchase and license-renewal process work with AOL/CompuServe?
When I try to buy the software or renew my license, I get a message saying "The page cannot be displayed." What should I do? I filled out and submitted all of my purchase and license-renewal information, but after clicking the "Purchase/Renew License" button, I received a warning. What should I do?
I have a question about how to play one of the games. What should I do? When I try to purchase the game or renew my license, an "access denied" message appears. What should I do?
I have a question unrelated to buying games at the Nick Jr. Arcade. When I bought a Nick Jr. game, I signed up to be on your mailing list. How can I be removed from the list?
Still have more questions?


What is the Nick Jr. Arcade?

The Nick Jr. Arcade is the area on NickJr.com where you can purchase downloadable computer games. Once purchased, the games will be downloaded directly onto your desktop for a one-time fee listed on each game's promotional page. You do not need to be online to play these games. The Nick Jr. Arcade offers both exclusive versions of 3-D games featuring Nickelodeon characters and non-Nickelodeon 3-D games.
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Who is Trymedia Systems and what is the Trymedia ActiveMARK technology?

Trymedia is a technology company founded in 1999 and is based in San Francisco, California, with offices in Europe. Trymedia provides a range of services for Nickelodeon Online to facilitate game sales including customer service, billing, and fulfillment. Nickelodeon Online also uses Trymedia ActiveMARK technology, which is Trymedia's patent-pending solution for the secure sales of games and software online.
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Will I be shipped a CD-ROM?

No. You will not receive a physical CD-ROM. The download you have purchased is a complete game and you have full access to the software. No CD is necessary. If ever you need to reinstall the software, please see the reinstall instructions below.
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Can I still play games for free on NickJr.com?

Yes. You and your kids can continue to play over 100 games online in NickJr.com's Playtime area at no charge (including versions of the Nick Jr. character games offered for sale at the Nick Jr. Arcade). The Nick Jr. Arcade is the place to buy games so you and your kids can play offline anytime without logging on to the Internet. The Nick Jr. Arcade games also include the added feature of full-screen play. We will be making more games available for you to own, so please check back soon.
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How do I quit the game when playing?

You can quit anytime before finishing the game by pressing "ESC."
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If I reformat my hard drive, will I be able to reinstall the software? How many times will I be able to do this?

As long as you reinstall the software on the same computer for which it was originally purchased, you will be able to reinstall it as many times as you need.
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How do I reinstall the software?

To reinstall the software, simply follow these steps: 1. Go to "C:Program filesTrymediaActiveMARKlicenses." This folder is created on your hard drive when you buy the software. 2. Save the file(s) in this folder to a disk. These are the license files. 3. Download the software from the Nick Jr. Arcade. 4. Copy the license file(s) you saved on the disk back to the folder "C:Program filesTrymediaActiveMARKlicenses" You will have full access to the software again. If you lost your license without backing it up on a disk, you will have to renew your license.
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What is a license and why do I need it?

A license is a file that allows you to access the parts of the software that you have purchased. A license is only valid for the computer for which you bought the software. Licenses are stored in "C:Program filesTrymediaActiveMARKlicenses." If, for whatever reason, your license no longer works, you may renew it free of charge. However, each software download has a limited number of free license renewals.
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How can I renew my license?

Start the game and click on the "Renew License" option. Follow the on-screen instructions. Each time you complete this process, you will be using up one of your free license renewals. If you have reinstalled the software, make sure that you downloaded it from the same website that you downloaded it from the first time, or the license renewal process will fail.
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I reformatted my hard drive and I didn't save my license on a disk. What should I do?

You will need to reinstall the software and renew your license. Follow the instructions above.
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I've already purchased the game. Can I install it on a different computer?

For each license renewal you have, you can install the software on a different computer. The computer must be your own and your licenses should not be used concurrently. Install and start the software and follow the renew license instructions.
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I'm having problems renewing my license. It says, "We could not find any record of your purchase." What should I do?

Make sure that you enter the "Proof of Purchase" code exactly as it was received in the invoice e-mail. It's best to cut and paste it from the invoice e-mail directly into the "Proof of Purchase" field in the "Renew License" web page included in your software.
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I lost my "Proof of Purchase." What should I do?

You can request to be resent your "Proof of Purchase" by starting your software, going to the "Renew License" page, and clicking on the "Get Proof of Purchase" link. Here you will be asked to enter in the e-mail address you used when you bought the software. If you still use this e-mail address this is all you need, and the "Proof of Purchase" will be e-mailed to you. If you have changed your e-mail address, then you need to enter the credit card number that you used when you bought the software. This is to confirm your purchase and the card will NOT be charged.
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I purchased the software, and it worked perfectly. Then I upgraded my computer, and suddenly the software went back to trial mode. What happened?

Serious hardware changes (upgrading processor, motherboard, etc.) can disable the full version of the software. Start the software and click on "Renew License." Then follow the on-screen instructions.
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Can I buy the software without a credit card?

No. We can only accept credit cards. No checks, money orders, or wire transfers are accepted.
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Does the game purchase and license-renewal process work with AOL/CompuServe?

Yes. Our software has been tested and works with AOL and CompuServe 2000 v5.0 and above.
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When I try to buy the software or renew my license, I get a message saying "The page cannot be displayed." What should I do?

Sometimes Internet Explorer doesn't correctly detect existing Internet connections and tries to start a new one. To solve this, go to Internet Explorer's configuration window (IE > Tools > Internet Options > Connections). If you're using a dial-up connection, select "Dial whenever a network connection is not present"; if not, select "Never dial a connection."
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I filled out and submitted all of my purchase and license-renewal information, but after clicking the "Purchase/Renew License" button, I received a warning. What should I do?

Please start the purchase or license-renewal process again: Press the back arrow or the back button (backspace) until you get to the license agreement. Click on "Yes, I agree" and fill in your purchase or renewal information.
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I have a question about how to play one of the games. What should I do?

Instructions for each game are included within the game itself. If you don't see them right away upon starting the game, try clicking on "Help" within the game. At this time, we're unable to assist with additional game-play questions.
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When I try to purchase the game or renew my license, an "access denied" message appears. What should I do?

This problem usually occurs as a result of firewall, proxy, or anti-virus programs. If you have one of these programs, try to disable it and try to purchase again.
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I have a question unrelated to buying games at the Nick Jr. Arcade.

Click here for NickJr.com FAQs.
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When I bought a Nick Jr. game, I signed up to be on your mailing list. How can I be removed from the list?

In the next e-mail you receive from us, simply reply and type "Unsubscribe" in the subject line. We will then take you out of our mailing database.
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Still have more questions?

Try e-mailing us here.

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