games & video support

Having trouble playing games or watching Nick Jr. videos online? Here's help.

advertisement
advertisement

Nick Jr. Playtime Games

advertisement

Why can't I get the game to load?

To play the games in our Kids area, you'll need the latest version of Macromedia Flash. If you don't have it, you can download the free Flash plug-in here. Some games may require the Shockwave plug-in, which you can download free here.
advertisement

I keep getting an error message saying that I need to download Flash again. What should I do?

The version of Flash that you have downloaded may not be the latest one available. Download a new one here.
advertisement

Why is the game taking so long to load?

Most of our games have file sizes ranging from 500K to 1.5 MB. Depending on your Internet connection, games can take from several seconds to several minutes to load. For information about high-speed access, please contact your local Internet-service provider.
advertisement

Why does the Games page look funny on my computer?

Please see Technical Issues for more information on hardware, software, and browser requirements.
advertisement

I can't find a specific game. Where can I look?

Please visit our Game Finder where you can search for games by Age, Show, or Theme: here.

If you are on the NickJr.com homepage, click on the 'Kids' button on the right side of the screen and click on the 'Play Games' link.
advertisement

I'm still having trouble, what should I do?

If you are still having trouble, you can send us a message.
advertisement

I bought a downloadable game, but I've changed computers since. Can I download the game again? What if I've lost the codes or I've lost files?

Please visit the Help page for Nick Jr.'s Downloadable Games.
advertisement

I've lost the original downloadable game file or the game codes. What should I do?

Please visit the Help page for Nick Jr.'s Downloadable Games.
advertisement

I'm having trouble viewing videos, nothing plays.

To play videos in our Kids area, you'll need the latest version of Adobe Flash Player. You can download it here.

advertisement

I'm having trouble viewing videos from outside of the United States. What should I do?

To watch Nick Jr. videos, you need to be located in the United States or its territories and have the latest version of Adobe Flash Player. There is no dial-up support for Nick Jr. Video.