technical issues troubleshooting page

Get Answers to Frequently Asked Questions and Technical Issues.

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If you are having technical problems with the site, please read the following:
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Browser Requirements

A browser is a software program that lets you surf the Web. You're using a browser right now to visit us at NickJr.com. However, you may still need to upgrade to a newer browser if you want to experience all that NickJr.com has to offer.

For PC users, we officially support Firefox version 3.5.3, Internet Explorer version 8 and Google Chrome. For Macintosh users, we support Firefox version 3.5.3 and Safari version 4.

Download the latest version of Firefox.

Download the latest version of Internet Explorer.

Download the latest version of Safari.

Download the latest version of Google Chrome.

Note, if you are using Safari 1.0 or higher (Mac Only) or Firefox 1.0 or higher, NickJr.com should work just fine, but some features may not work perfectly.

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Plug-Ins

Plug-ins are software programs that allow you to play games, watch video clips, and enjoy animation and other content on NickJr.com. To enjoy NickJr.com, you'll need at least the Macromedia Flash plug-in. In order to view and use the Parents area of NickJr.com, we recommend the latest version of Flash. To view and enjoy the Playtime Games area, please download the latest version of Flash.

Download the latest version of Macromedia Flash player for free here.

Some of our games require the Macromedia Shockwave Player version 8.5 or above.

Download the latest Macromedia Shockwave player for free here.

In order to watch Video on our site, we recommend the latest version of Macromedia Flash.

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Hardware & Software Requirements

NickJr.com works best on computers running the latest operating systems (Windows XP or Macintosh OS X), however, we do still support Windows 2000 and Windows 98.

Want to check whether your computer has the necessary hardware? Click on one of the links below to find out.

Hardware requirements for Windows Users
Hardware requirements for Macintosh Users
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Monitor Requirements

NickJr.com is designed to be viewed on at least an 800 x 600 pixel display. (The preferred resolution is 1024 x 768 or higher.) If you have to scroll left and right in order to see the entire page, check your monitor's settings to adjust your resolution. Please set your monitor colors to "millions" for the best results.
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Internet Connections

High-speed connections such as DSL, cable modems, and other broadband services allow you to load games, video clips, and other content on our site at much faster speeds than a dial-up modem. Please contact your local Internet-service provider for information about high-speed access in your area.
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Downloads

Many of our downloadable files--such as Arcade games, screensavers, and wallpaper--are compressed to reduce download times. To open these files, you will need a decompression program. PC users can download WINZIP here. MAC users can download STUFFIT EXPANDER here.

A security dialog box may open up when you try to download an EXE file from NickJr.com. Please note that it is perfectly safe to open the file or save it to your computer.